Training & Support

Mastering RealNex
Training Built for You

Live webinars, structured training programs, a dedicated client success team and concierge onboarding from day one.

Close-up of hands typing on a laptop keyboard.
Webinars

Weekly Webinars

Join scheduled sessions or catch up on your own time.

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Professional watching training modules on a laptop.
Video

On-Demand Modules

Watch tutorials organized by feature and workflow at your pace.

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RealNex user on a call while working in the platform.
Interactive

Live PEARL Training Courses

Master RealNex through structured learning paths tailored to your role.

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Support

We're Here When You Need Us

A success manager who knows your business, a 24/7 knowledge base, and critical issues escalated within one hour.

RealNex client success manager wearing a headset at her desk.
Guidance

Dedicated Success Manager

One person who understands your goals and guides your growth.

RealNex support team reviewing resources together at a laptop.
Self-serve

24/7 Knowledge Base

Thousands of articles, guides, and best practices available anytime.

RealNex helpdesk agent supporting users.
Helpdesk

Priority Helpdesk

Monday through Friday support with enterprise weekend coverage.

RealNex onboarding specialist with the RealNex platform on screen.
Onboarding

Concierge Onboarding

We handle setup, data migration, and team training, ready before your team logs in.

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Setup

Go Live Clean and On-Brand

Your data moves smoothly into RealNex. Your brand stays consistent. Everything works the way you need it to.

Import

Seamless Data Migration

We migrate your deals and contacts intact, validated before go-live, so your team stays productive throughout the transition.

Screenshot of the RealNex DataMigration Salesforce Import Tool for uploading and mapping exported CRM data
Brand

Custom Branding That Reflects Your Firm

Presentations, reports, and client-facing materials carry your identity. We configure templates so every deliverable looks polished and on-brand.

RealNex MarketEdge offering memorandum branded with a client's own logo and colors
Insights

Reporting Setup for the Metrics You Track

We configure dashboards and reports around your KPIs so leadership and producers see performance clearly the moment you go live.

RealNex Insights dashboard showing commission pipeline and year-over-year performance charts.
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In Their Words

Support Our
Clients Remember

They got my issue resolved and kept me up and running.

After calling support for help with RealNex, I can say that the level of support I received was unparalleled. They helped me get the issue resolved and kept me up and running.

Questions

Everything You Need to Know About
Training and Support

When Does Training Start?
We offer live training sessions weekly, with video modules available on demand. Custom training schedules can be arranged for teams and enterprises. Your success manager will work with you to find the right timing.
What Support Hours Do You Offer?
Our concierge support team is available Monday through Friday, 9:00 AM to 5:00 PM CT. Priority support for enterprise clients extends to weekends. We also maintain a comprehensive knowledge base accessible 24/7.
How Do I Escalate an Issue?
Contact your dedicated success manager or use the support portal to submit a ticket. Critical issues are escalated within one hour. We track every request until it's resolved to your satisfaction.
Can You Customize Training?
Yes. We build training around your team's specific workflows and goals. Whether you need investment sales, leasing, or tenant rep training, we tailor the content. Group sessions and one-on-one coaching are both available.
Is There a Resource Library?
Yes. Our resource library includes video tutorials, best practice guides, and case studies. It's free to everyone, with webinars, templates, and industry insights. Everything is organized by role and topic for easy navigation.

Need More Help?

Reach out to our team anytime.

We're here to help

Ready to Get Started

Book a live demo, talk to our team, or start your pilot.